Primary Purpose
The Operations Manager is responsible for maximizing the customers shopping experience and ensuring a clean, well maintained, and safe environment as well as asset preservation and enhancement. The Operations Manager will oversee operational functions, projects, construction, and contract services for Park Lane, Hillside Village, and Prestonwood Place.
Principal Responsibilities
The successful candidate’s responsibilities will include, but not be limited to:
- Develop and implement a 5-year capital plan to continue, maintain and enhance the property assets on budget
- Oversees Preventative Maintenance of equipment and record keeping/related logs
- Manage tenant build out process in coordination with construction team. Be accountable for all milestones, key dates and obligations set out in the lease
- Conduct daily walk-throughs of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
- Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
- Manage the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
- Oversee daily operations of shopping center including porters and housekeeping staff as needed to ensure compliance with scope of work and ensure that the property is operating and looking its best
- Manage relationships with third party contracted services providers
- Co-manage Construction activities with the corporate Development and Construction teams
- Maintain a safe environment through identification and elimination of any safety hazards to staff, tenants, and customers
- Ensure public safety, Center security and effective risk management Read and interpret engineering drawings and schematic diagrams
- Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets
- Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment
- Maintain knowledge of leases in order to determine financial responsibility of operational issues
- Implement the energy plan communicated by General Manager to minimize costs while maintaining a comfortable and safe shopping experience
- Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
- Provide operations support as necessary for special events and holidays
- Complete required reporting as-needed
- Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response
- Oversee operational responsibilities in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets
- Resolve escalated customer complaints
- Work with security and local officials to plan and oversee a fire safety program
- Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
Minimum Qualifications
- Bachelor’s degree or equivalent experience
- Minimum 5 years of prior Operations, Facilities or Property Management experience
- Working knowledge of maintenance and operational functions strongly preferred
- Ability to read and understand blueprints, CAD drawings and other schematics
- Meets commitments – produces accurate work
- Solution oriented and results driven
- Intermediate to advanced computer skills (email, excel, word, online order systems etc.)
- Valid Driver’s License
- Ability to lift and carry up to 50 pounds